At The Tummy Store, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as expected, and we’re here to make the return and refund process as easy as possible. Please read our exclusive Return and Refund Policy carefully to ensure a smooth and hassle-free experience.
14-Day Satisfaction Guarantee
We offer a 14-day satisfaction guarantee on all eligible products purchased through thetummystore.com. If you are not completely satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a full refund or exchange, subject to the conditions outlined below.
Return Conditions
To be eligible for a return and refund, the following conditions must be met:
- The item(s) must be in their original, unused condition with all tags and labels attached.
- Products must be returned in their original packaging or a similar protective package.
- Proof of purchase, such as your order number or receipt, is required for all returns.
How to Initiate a Return
To initiate a return, please follow these steps:
- Log in to your account on thetummystore.com and navigate to your order history.
- Select the order containing the item(s) you wish to return and click on the “Return Items” button.
- Follow the on-screen instructions to complete the return request, including selecting the reason for the return.
- Pack the item(s) securely in their original packaging or a similar protective package.
- Attach the provided return label to the package, ensuring that the original shipping label is covered.
- Drop off the package at your nearest shipping carrier’s location or schedule a pickup.
Non-Returnable Items
Please note that certain items are non-returnable for hygiene and safety reasons. These items include but are not limited to:
- Intimate apparel (e.g., maternity bras, underwear)
- Personal care and grooming products
- Health and wellness products
- Items marked as “Final Sale” or “Non-Returnable”
- Refund Process
Once we receive your returned item(s) and inspect them, we will process your refund. Please allow up to 14 business days for the refund to be credited to your original payment method. Refunds will include the cost of the item(s) plus any applicable taxes. Shipping charges are non-refundable.
Exchanges
If you wish to exchange an item, please indicate the desired replacement item when initiating the return. We will ship the replacement item to you once we receive the returned item in accordance with our Return and Refund Policy.
Contact Us
If you have any questions or need assistance with your return and refund, please do not hesitate to contact our customer service team at info@thetummystore.com. We are here to help and ensure that your shopping experience with us is enjoyable from start to finish.
By making a purchase through thetummystore.com, you agree to abide by this Return and Refund Policy. We reserve the right to modify or update this policy as necessary, so please review it periodically for any changes. Your satisfaction is our priority, and we appreciate your trust in The Tummy Store.